Annual Muse Award Winners
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All About the 2002 Muse Award Winners: Collection Database or Reference Resource

Gold: Hirshhorn Museum and Sculpture Garden Web Site
Hirshhorn Museum and Sculpture Garden

www.hirshhorn.si.edu

Screenshot of Hirshhorn Collection Search pageFrom the producers:
"Our goals for the Web site were to establish an online presence as a “go-to” place to learn about and engage with modern and contemporary art, to make our world-class collection globally accessible, and to effect the same sense of discovery that people experience at the physical museum. We expected to reach a wide audience, including drop-in visitors, young students, and seasoned museum professionals, so we made sure our site offered intuitive and linear means to learn about our programs, exhibitions, and collections. Finally, we wanted a site that was easily updated and maintained by non-technical staff."

The producers' tips:
"Give visitors clear and varied options for accessing content and provide them unexpected tidbits into what makes your museum unique. Ease of use, met expectations, and fun surprises will help you attract and retain an online audience more readily than employing the latest technical innovations.
Web site projects are labor intensive and planning is everything. Be sure to spend time brainstorming, benchmarking, and creating a strategic plan (including long-term maintenance) before plunging into any major changes regarding your site!

"Know your audience—analyze your inquiries, search terms used to find your site, and where traffic goes and doesn’t go within the site in order to discover what visitors are looking for (and possibly not finding). The more you can anticipate what people expect, the more likely it is that your online visitation will increase."

The judges said:
"Very nice and easy use database search. Good content information with clean presentation."


Silver: Virtual Museum of Canada
Canadian Heritage Information Network (CHIN)

www.virtualmuseum.ca/English/

Logo of the Virtual Museum of CanadaFrom the producers:
The Virtual Museum of Canada (VMC) showcases high-quality Canadian cultural content developed by museums with an easy-to-use interface that enables audiences to navigate resources contained both in centralized databases and hosted on other Web sites. The core objectives of this initiative, spearheaded by the Canadian Heritage Information Network (CHIN) which is part of the Government of Canada, are to provide audiences with increased Canadian choices on the Internet, to reach new audiences for museums both domestically and internationally and to enhance the capacity of Canada’s museums to participate in the knowledge society.

A tip from the producers:
CHIN recommends comprehensive marketing research from your target audiences during the planning, design and marketing phases to ensure that the product you are developing is actually what your audiences expect and need. This ground-breaking initiative presented key challenges, including developing a collaborative vision with participating museums, defining a scalable information architecture to support the integration of the distributed and disparate content, developing tools to facilitate participation by museums of all sizes, and developing the portal interface to appeal to audiences of all ages. To meet these challenges, CHIN held a total of 16 brainstorming sessions with more than 225 museum representatives to develop the collaborative vision, operating principles and policies, performance management framework and rules of engagement. Additionally, 10 public focus groups were held across Canada during the vision-definition stage and eight more during the portal’s design phase. Other focus groups or similar audience evaluation methodologies were undertaken by individual museums that were developing specific content. Feedback mechanisms, from both the portal and individual content elements, continue to provide opportunities for the public to shape the VMC. Furthermore, new VMC content is being added on an ongoing basis. As a result, the VMC is an award-winning museum portal that received approximately 3 million visits in its first year of operation.

The judges said:
"Good, educational and sophisticated site with rich content."


Honorable Mentions:

The Collection in Context, Asia Society (http://asiasocietymuseum.org/)
The judges said: "Very nice design and easy navigation. In general, this site is really good for novice user with extend information to learn more about Asian art."

Connecticut History on Line, Mystic Seaport (http://www.cthistoryonline.org)
The judges said: "Very comprehesive information for all audiences including novice users, students, and teachers. The site is really good and easy to use."


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